With the rapid development of technology, artificial intelligence (AI) has permeated all aspects of our lives. Among the emerging products, avatar video devices are entering the public eye, and their introduction in some high-end shopping malls is gradually transforming our shopping experience, especially through virtual tour features that enhance customer engagement.
Advantages of Avatar Videos
As the “face” of the mall, avatar video customer service provides personalized service to customers, and the integration of virtual tour options allows for even more immersive experiences.
- High Efficiency in Problem Solving
Traditional human customer service often struggles to meet the needs of multiple customers simultaneously, leading to wait times. In contrast, users can directly consult the avatar video, and even take a virtual tour of the mall, quickly obtaining solutions with greater efficiency and accuracy. Additionally, avatar video customer service can operate 24/7, offering on-demand responses at any time. - Creative Marketing Models
Avatar video devices can introduce new marketing models for shopping malls. Using virtual avatar images, voice synthesis technology, and virtual tour integration, mall operators can collaborate with businesses or products. For example, the avatar video host, along with a virtual tour of store displays, can be used to advertise or promote brands, providing malls with an additional revenue stream from marketing. - Smart Navigation and Shopping Assistance
Avatar video hosts can introduce customers to the layout of stores within the mall through a virtual tour, provide information about promotions, and highlight the features of certain products. Compared to traditional human hosts, avatar video hosts save on labor costs while offering personalized shopping recommendations based on customer interests and needs, ultimately boosting shopping conversion rates.
Applications of Avatar Videos in Other Industries
In addition to malls, avatar video display terminals can be found in technology expos, corporate showrooms, museums, party-building centers, hospitals, banks, service halls, and office lobbies. Customized avatar videos, often enhanced with virtual tour functionalities, can be tailored to suit the specific needs of various scenarios.
In conclusion, virtual avatar videos, combined with virtual tour features, can provide users with more convenient and personalized experiences across various settings. As AI technology continues to advance, avatar videos will become deeply integrated into our social lives, becoming an indispensable part of daily life.
